Thank you for choosing Jmood! Here’s all you need to know about our delivery and returns process.

Delivery

1. Shipping Locations

• We currently deliver across the United Kingdom only.

2. Delivery Times

• Orders are typically processed within 1-2 business days.
• Delivery times may vary based on the shipping method chosen at checkout:
  • Standard Delivery: 3-5 business days
  • Express Delivery: 1-2 business days

3. Shipping Fees

• Shipping fees depend on the delivery option selected at checkout and will be displayed before completing your purchase.

4. Delivery Tracking

• Once your order is shipped, we’ll email you a tracking number so you can monitor its progress.

Returns

1. Return Eligibility

• Returns are accepted within 14 days of receiving your order.
• Items must be unused, in their original packaging, and in the same condition as received.

2. Non-returnable Items

• Customized products, gift cards, and sale items cannot be returned.

3. How to Return

• Contact us at hello@jmood.co.uk with your order number and reason for return.
• We’ll provide instructions on where to send your return. Return shipping costs are the customer’s responsibility.

4. Refund Process

• Once we receive and inspect your return, we’ll email you to confirm receipt.
• Approved refunds will be credited back to your original payment method within 7-10 business days.
• Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged items).

5. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us at hello@jmood.co.uk.

6. Late or Missing Refunds

• If your refund hasn’t arrived within 10 business days, check with your bank or payment provider, as processing times may vary. If further assistance is needed, reach out to us at hello@jmood.co.uk.